Pacific Gas and Electric (PG&E)

Coming out of bankruptcy in 2004, Pacific Gas and Electric, one of the largest electric and gas utilities in America, undertook a full system Business Transformation effort to fundamentally improve service and deliver it more cost-effectively. The goal was to turn the company into a leading utility.

In 2005 RAI was engaged to assist PG&E and its two unions, IBEW Local 1245 and the Engineers and Scientists of California (ESC), IFPTE Local 20, in this effort. RAI provided ongoing consultation to PG&E, IBEW, and ESC through the Business Transformation design and implementation phases to engage the unions and employees deeply in the process, and assisted the parties in impact bargaining.