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RAI Approach and Philosophy

Performance through people

RAI Approach: FAQ

Clearly Defined Role for RAI

RAI normally plays three roles:

  1. facilitate the effort through implementation;

  2. provide expert advice;

  3. provide independent, trusted third party facilitation of disputes.

Performance through Motivated, Engaged and Committed People

RAI believes that the performance of any organization depends on the people of that organization. Yet many organizations continue to put their energy and resources into short-term strategies that discount and ultimately alienate their employees.

High performance hinges on a motivated, engaged and committed workforce. Long-term business success depends on engaging all employees.

RAI has nearly 40 years of experience helping organizations adapt and change so that values, processes, systems, and structures are aligned, enabling the organization and employees to become high performing, more competitive, and better places to work.

Engagement in Change Based on Understanding to Achieve Concrete Objectives

Our high-engagement, collaborative approach to change focuses employees, management, and unions on achieving better results by developing a comprehensive strategy with clear values, and understanding of the business, and specific shared performance objectives for both the business and its people.

Systems Thinking

RAI views organizations as systems that consist of interrelated parts. This means that changing or failing to change one part of the system will impact each of the other parts. Limited change efforts produce limited results.

RAI Led Change, Design, and Implementation

RAI has learned that people are most committed to those solutions over which they feel ownership. Change and redesign efforts must, therefore, be undertaken by the people who must implement changes rather than by consultants or experts. RAI does not supply the answers.

We help our clients, figure out answers that will work.   Then we help develop detailed, actionable plans to implement the solutions, and internalize the knowledge and skills necessary to sustain the changes long after the consultants have left.

For any change to be successful, everyone in the organization must:

  1. Understand why change is necessary

  2. Understand what the change will look like (and be able to picture themselves in that future)

  3. Develop the necessary skills and tools to make and sustain the change

  4. Have an opportunity to be involved in the change

  5. Have the incentive to change

Successful Lasting Change Needs a Solid Foundation

A strong foundation is required to support substantive change. The start point for all change is understanding which comes from education and analysis.

RAI, therefore, begins a change process with leadership education that includes an examination of business trends, current performance, future challenges, benchmarking, and high-performance organizations.

RAI helps stakeholders then define critical capabilities necessary to compete successfully and set performance objectives.

With RAI's assistance, people working in the organization then analyze the operations and work systems, develop recommendations for redesigning the organization and its processes, and develop plans for implementing and sustaining the changes to achieve the objectives.

If you have a performance challenge, contact us.

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