RAI worked with Yale University and its two Locals of the Hotel Employees and Restaurant Employees (HERE), AFL-CIO, from 2001-2009 when RAI was selected to assist in establishing a less adversarial and more mutually beneficial relationship.
The parties jointly agreed to utilize interest-based negotiations facilitated by RAI in their 2001-2002 collective bargaining, which resulted in an unprecedented eight-year contract.
RAI then provided expert advice, facilitating and training for Yale management and the unions in support of the design and implementation of their joint Best Practices Initiative.
The goals of the Best Practice Initiative, which were achieved, were to leverage the strategic labor-management relationship to increase productivity, efficiency and satisfaction of employees and managers, and to improve the quality of services provided by the University.
· Yale Daily News (October 29, 2001): Yale, Unions Call in Consultants
· Yale Daily Unions (Jan. 15, 2002) Yale, Unions Seek New Approach
· Yale Daily News (February 7, 2002): Yale, Unions Agree to New Approach
· Yale Daily News (April 12, 2002): The First Breakthrough in Negotiations
· New Haven Register : John Stepp's Role in Yale Negotiations