Cathy Stevens

Cathy Stevens has more than 15 years organizational development and effectiveness consulting experience within a diverse range of organizations from municipal governments to Fortune 100 companies.  Her project work has included project management from inception to completion, identification of core competencies of organizations and individuals, development of new work processes, redesign of existing outmoded work systems (including OSHA and environmental factors), creation of new job descriptions, evaluating salary and compensation considerations, development and implementation of new evaluation and training systems, and seamless implementation of solutions. Ms. Stevens has guided and facilitated union-management alliances, established conflict resolution systems, redesigned grievance systems, identified best management practices and streamlined processes in facilities from refineries to city hall. 

Ms. Stevens received a Bachelor of Arts degree from Midwestern State University and a Master of Industrial and Labor Relations from Cornell University. She has delivered presentations on high performance work teams, cooperative labor-management alliances, alternative dispute resolution/mediation, leadership and quality for a variety of national conferences. Ms. Stevens has also published articles entitled, “War and Peace: Working with Unions to Create a Quality Culture”, “Mediation: Critical Path to Client Alignment,”  “Using Technology to Help Implement Quality Management” and “From Client Satisfaction to Client Delight” for a number of diverse sources, including the American Society for Quality, the American Bar Association, Legal Management, and the National Conference on Service Quality.